Helpdesk Operator

Helpdesk Operator

  Job Details
Job Type:
Corporate Job
Functional Area :
ITES/BPO/Operations/Customer Service/Telecalling
Exp :
0.5 - 3 Years
Date :
Sep 23, 2017
Location(s):
Kakinada
Salary:
1.5 - 3 Lakhs

Job Description

1.    Responsible for handling incidents for Surveillance, Smart Elements.

2.    Responsible for handling helpdesk calls.

3.    Well versed with troubleshooting techniques for simple software issues.

4.    Raising trouble tickets and following Standard Operating Procedures.

5.    Help in SOP improvement by constantly giving inputs to process improvement.

6.    Be able to install simple software, use collaboration software.

7.    Constantly view the viewing screens for incidents, alerts and alarms:

8.    Use online learning tools to constantly learn new technologies and help derive insights and patterns from incidents

9.    Be able to work in shifts in rotational basis.

Company Name: Sterlite Technologies
Company Type: Telecom/ISP
Contact Person:
Email: palvi@vispl.co.in
Phone: 8800403788
Company Website: https://www.sterlitetech.com/
Company Address: RIDER HOUSE, 4TH FLOOR, PLOT NO.136P, SECTOR-44, Gurgaon, Haryana, 122003, India
About Company: Sterlite Tech takes pride in enabling global transformations towards the digital age. With its offerings, Sterlite Tech has positioned itself as an establisher of positive change in the society. Be it by changing living experiences through its high-quality optical communication offerings or developing end-to-end future smart cities, Sterlite Tech ensures that its reason for existence is for the betterment of everyday experiences through futuristic data infrastructure technologies. From a humble beginning two decades ago, to becoming world's leading & India's only vertically integrated company, today Sterlite Tech is a pure play Telecom Products, Services & Software Company that transforms lives by delivering smarter networks. Sharing a common lineage with Vedanta Resources Plc., Sterlite Tech is among the global leaders in Optical Communication Products such as optical fibers, fiber optic cables and data cables through its operations in India, China, Brazil and sales network across 6 continents. Sterlite Tech products have enabled top telecom operators with smarter networks in more than 100 countries across the world. Under the Telecom Services offerings, with expertise in designing, engineering, building & managing broadband networks, Sterlite Tech is developing several network projects, such as secure network for the Armed Forces under Network for Spectrum, enabling rural broadband through BharatNet, developing Smart Cities, and establishing high-speed Fiber-to-the-Home (FTTH). In 2015, Sterlite Tech broadened its offerings portfolio to include Telecom Software by acquiring highly customisable OSS & BSS software solutions suite through Elitecore. With many industry firsts to its credit, Sterlite Tech is home to India’s only Centre of Excellence for broadband research, and a strong portfolio of over 155 patents. Listed on BSE & NSE, Sterlite Tech is a public company with a broad shareholder base.